The Contractor expresses its intention to conclude this Contract of Paid Services on the terms and conditions contained in this Public Offer with individuals and legal entities, hereinafter referred to as Clients.
This public offer is valid for all services (accommodation, food, service) offered on the hotel's website located on the Internet at https://lessor.kz.
1. basic concepts used in the public offer
1.1. Public Offer - this document posted on the hotel's website https://lessor.kz (hereinafter referred to as the Offer).
1.2 Acceptance of the Offer - full and unconditional acceptance of this Offer by the Client in the manner prescribed by clause 3.1. of this Offer. 3.1. of this Offer.
1.3 Client - a natural or legal person who purchases Services under this Public Offer Agreement.
1.4 Consultation services - online and offline consultations provided by the Executor by means of electronic and other communication (remotely) on accommodation, lodging, entertainment of children and adults (accommodation of pets and other animals), as well as on catering, excursion and service and other resort services of the Clients.
1.5 The Contractor - registered in accordance with the Kazakh legislation IP "Apart Hotel Lessor" IIN 710325300342.
1.6. Website - the official internet resource of the hotel (https://lessor.kz).
1.7 Services - services provided to Clients on a paid basis, including: accommodation in apartments in separate buildings on the territory of the city, as well as rental services and other tourist services (excursions, trips, etc.).
2. Subject of the contract
2.1 The Client orders/books the Services placed on the Executor's Website (accommodation, additional service, excursion and tourist services), makes a prepayment/payment in full for the Services, and the Executor checks and confirms the preliminary orders/bookings, sends the details for prepayment, accepts the prepayment/full payment remotely and on site, as well as provides other Services to the Clients.
3. acceptance of the offer
3.1 The acceptance of this Offer shall be deemed a prepayment of a certain percentage of the total amount of booking and accommodation, which is regulated by the tariff of the Executor's services chosen by the Client.
3.2 Acceptance assumes that the Customer has familiarised himself with the terms and conditions of this Offer, the description of services on the website, and unconditionally agrees with all of them. In case of disagreement with any of the terms and conditions, the Customer refuses to conclude the agreement.
3.3 The Offer Agreement between the Contractor and the Client shall be deemed concluded at the moment of Acceptance.
4. Rights and obligations of the Parties
4.1 The Contractor shall:
4.1.1. to provide Services in accordance with this Offer and the description, prices, order of provision of Services available on the Site within the period specified on the Site or previously agreed with the Client in the manner provided by paragraphs 4.3., 4.5. of this Offer;
4.1.2. to provide the Client with reliable information about the services provided; timely provide the Customer with information about all changes in the terms and conditions of this Offer, as well as provide the Customer with information about new Services;
4.1.3. to indicate on the Website the current price for the Services provided; to consider the Customer's claims for "Refund for unprovided Services" in the manner provided by clauses 6.1, 6.2 of this Offer. 6.1., 6.2. of this Offer.
4.2 The Contractor has the right to include the Client's e-mail address in the hotel's newsletter mailing list.
4.3 The Executor shall have the right to stop providing the Service to the Client and terminate the public Offer agreement in case the Client violates his obligations under this Offer.
4.4 The Client is obliged to:
4.4.1. accept unconditionally and in full the terms and conditions of this Offer;
4.4.2. to carefully study the information on the Website about the Services, their cost and procedure of provision;
4.4.3. to select and book the required Service, as well as to familiarise with the possible payment methods;
4.4.4. when ordering and booking Services, provide only true data;
4.4.5. to pay for the service on the terms and conditions of the Contractor.
4.5 The Client is prohibited to reproduce, repeat and copy, sell and resell, as well as to use for any commercial purposes the materials provided by the Contractor.
4.6. The Client has the right to submit a claim to the Contractor regarding the quality of rendered services within the term not exceeding five working days from the date of actual rendering of the Service. If such a claim is not received by the Executor within the specified term, it shall be deemed that the Client has no claims to the quality of the Services, and the Services shall be deemed to be rendered in full and properly.
4.8 The Executor may refuse to process the order without refunding the paid funds in case the Client fails to provide personal data to the Executor and/or in case of knowingly false data;
4.9. The Customer has the right to demand a refund for actually unprovided Services in the manner provided for in clause 6. of this Offer. 6. of this Offer.
5. Provision of Services
5.1 Description, content, list of options of additional and excursion services, order/booking procedure, prices, prepayment/payment and rendering of Services to the Client, as well as conditions of "Refund of prepayment for unprovided Services" are placed on the official resource of the Executor https://lessor.kz. 6.
6. Payment for Services. Refund for unordered services
6.1 Prepayment of the Services ordered by the Client and confirmed by the Executor shall be made within 5 calendar days, starting from the date and time of confirmation of the order/booking by the Executor and issuance of an invoice to the Client for partial or full payment for the confirmed Services.
6.2 In case of prepayment by the Client and subsequent refusal of the Client to use the ordered and prepaid Services, the Client has the right to request a refund of the money paid by the Client in the following order:
6.2.1. refund of 100% of the paid amount (minus commissions of payment systems and/or the bank performing the transaction) is possible if the Customer has declared about the order/booking cancellation and money refund to the Executor's e-mail info@lessor.kz with the note "Booking cancellation and money refund for unprovided Services" within the period exceeding 10 calendar days before the date of the beginning of the actual provision of Services by the Executor;
6.2.2. 50% refund (minus commissions of payment systems and/or the bank carrying out the transaction) of the amount of the prepayment made by the Client is possible in case the Client has declared about the order/booking cancellation and money refund by sending an e-mail to the Executor's e-mail info@lessor.kz with the remark "Booking cancellation and money refund for unprovided Services" within the term not exceeding 5 calendar days before the date of the beginning of the actual rendering of Services by the Executor;
6.2.3. the prepayment is not returned to the Client, in case when the corresponding request "Cancellation of reservation and refund for unprovided Services" was received by the Executor in the term, less than 3 calendar days before the date of the beginning of the actual rendering of Services by the Executor the time of the beginning of the actual rendering of Services by the Executor - to consider 12:00 local time of the actual place of rendering of Services.
6.3 The request for "Refund for unprovided Services" shall contain:
6.3.1. surname, first name, patronymic of the person who demands a refund;
6.3.2. order number, date, amount of payment;
6.3.3. reasons for the refund;
6.3.4. passport data or data of other documents (similar in importance) certifying the identity of the payer;
6.3.5. details (bank account, card or other method) for transferring the refunded amount;
6.3.6. telephone number, e-mail address, postal address for communication with the recipient of the refunded amount.
6.4 The Client is independently liable for any mistakes made when paying for the Executor's services.
7. Client's personal data and their confidentiality
7.1 The Client authorizes the Executor to collect, process and store personal data provided by the Client when placing an order for services (surname, name, patronymic, e-mail address and telephone number, registration/actual residence address, passport data and data of other identity documents).
7.2 The Contractor uses the above personal data about the Customer for:
7.2.1. fulfillment of obligations to provide Services under this Offer Agreement;
7.2.2. feedback and informing the Client;
7.2.3. reporting.
7.3 Client's personal data may be disclosed to third parties only with his permission or at the request of state authorities in the manner prescribed by the Law of RK dated 11.12.23, № 44-VIII "On personal data and their protection".
7.4. The Client has the right to demand destruction/de-identification of his personal data, which are stored by the Contractor, by sending a letter to the Contractor's e-mail info@lessor.kz.
8. Settlement of disputes, procedure for consideration of claims
8.1 The Executor makes every effort to prevent the violation of anyone's rights during the provision of services.
8.7 All disputes between the Client and the Executor, if the parties have not settled them in the pre-trial order, are settled in court.
9. Term of validity of the contract of Public offer
9.1 This Offer and its Acceptance in the manner provided by cl. 3.1. of this Offer, form together a contract of paid services, concluded on the terms of this Offer, without the possibility of withdrawal of the latter.
9.2 This Agreement shall come into force from the moment of Acceptance of this Offer by the Client and shall remain in force until full fulfillment of the Contractor's obligations to provide Services.
9.3 The Client agrees that making changes and additions to this Offer entails making changes and additions to the Agreement already concluded and in force between the Contractor and the Client, and they come into force simultaneously with such changes in this Offer.